Have you heard the old cliché: "People don’t quit a bad job, they quit a bad boss?"
There has never been a more important time for managers, to reflect on how they are as bosses, managers and leaders to create a positive environment and build a committed team.
In the recruitment crisis most sectors are facing today, it's more important than ever to remember the old adage:
People don’t quit a bad job. They quit a bad manager.
So how do you become the best boss you can be so that your team stick with you through thick and thin?
Personal and business success goes hand-in-hand with confidence. Confidence is the foundation of leadership - it’s the fuel that drives us forward. Leaders are role models - so their confidence is contagious, and unfortunately, so is lack of confidence. Here are my tips to build your confidence as a leader.
One of the most challenging things about becoming a manager is building the confidence to give effective feedback to your team. Delivering positive or negative feedback can feel daunting, you might not want to come across as soft and gushing or worry that the receiver won’t like you or that giving feedback may be pointless and unhelpful. But giving feedback is crucial to keeping your team on track, boosting quality and performance, to avoiding or repeating mistakes. So here are my tips on giving feedback.
Every sector I speak to at the moment from hospitality to tech, is finding it harder to recruit than ever before. So as a manager, how do you build a happy, committed and successful team who will stick with you through thick and thin? The short answer is, it’s not just about paying them more!
New research from the Chartered Management Institute (CMI) has highlighted the impact that managers have on employee’s motivation, job satisfaction, and their desire to stay with an organisation. The report also found a strong link between managers who had received management training and more effective and successful organisations - so why is Management and Leadership Training Important.
Inspiring words from Dame Karen Jones, chair of both the Hawksmoor and Mowgli restaurant chains. At the Propel Hospitality Talent and Training Conference she spoke about how Hospitality is the lynch pin of society. We realised how much we missed it during lock down and that the holy grail of hospitality is: The power of the moment of human connection that keeps your customers coming back again and again.
Today we’re all under so much pressure at work and at home. Teams are short-staffed and having to work harder and longer, there’s only so long we can keep this up.
As a leader, it’s your role to create an environment that works for you and your team and you need to have an awareness of your team’s wellness.
Think back to the most inspiring managers you’ve had in your life. How did it make you feel and how did it impact your commitment on the job or the subject?
I imagine the leaders you remember inspired and motivated you, you will have felt they listened to and valued and as a result, you felt more committed and focussed.
Now reflect on what kind of leader you are.
I’ve long been a fan of the podcast Hospitality Mavericks, so I was really excited to be asked by its host Michael Tingsager, to join him to chat about my work as an executive coach and running leadership development programmes.
We talk about the difference between leadership and management, how to build a strong, happy and engaged team, changing expectations of work life and just some of the challenges facing business leaders today.
I also share my own story of how I moved from hospitality and food & drink branding and communications to become a business coach, and how I build healthy routines and lots of exercise to look after myself.
You can listen to the podcast on all the usual podcast channels from Spotify, Apple, Google, Amazon and below on YouTube.
I highly recommend all the podcasts on Hospitality Mavericks!
Find them all here: Hospitality Mavericks >
