Hospitality leadership programme
If you're a chef, front-of-house manager, or general manager grappling with the myriad challenges confronting the hospitality sector, you're not alone. Your team may be stressed, understaffed, and underperforming, and it's no secret that the industry is dealing with a significant shortage of skilled professionals.
In hospitality, many people find themselves responsible for managing teams, with no previous experience and little training, thrown in at the deep end and wondering how to get the best out of their people.
Introducing a Six-Week Online Leadership Programme
Our six-week online leadership programme is tailored for managers, leaders, and business owners in the hospitality industry who are determined to improve their leadership skills, cultivate self-awareness, forge robust and committed teams, and effectively manage stress while building resilience for themselves and their teams.
What to Expect:
Engage in guided conversations with your peers in the industry.
Create a supportive space for sharing challenges and mutual learning.
Develop essential leadership and interpersonal skills.
Gain access to valuable one-on-one coaching and mentoring.
Why Choose Our Programme:
Designed exclusively for the hospitality sector.
Expert guidance from a qualified coach and hospitality expert
A supportive environment for growth and development.
Practical strategies for effective leadership in challenging times.
Elevate your leadership and seize the opportunity to transform your role and your team's performance.
How to:
Lead your hospitality business through challenging times.
Cultivate resilience and innovate for future growth.
Foster a strong, content and committed team.
Retain and Attract Talent in the most significant staff shortage the hospitality sector has seen.
Manage Performance, provide constructive feedback, and address difficult conversations.
Reduce stress, improve wellness, and foster better work-life balance.
Understand your leadership style and harness it to bring out the best in your team.
The 6-week programme will cover:
1. Leadership versus management
Learn when to lead and when to manage
Understand your personal leadership style?
Explore different approaches to leadership.
Discover when to direct, when to delegate and when to coach
Become an emotionally intelligent leader
2. Driving employee engagement through culture
Define your business's purpose, core values, and define its culture.
Learn why understanding and communicating this is vital for building a devoted team.
Discover how to get the best out of your team
Explore what drives and boosts employee engagement
Understand the evolving relationship between individuals and their work.
Effectively manage younger (e.g. Gen Z) and how to motivate them.
How to motivate part-time and shift staff
Learn how to motivate part-time and shift workers.
3. Managing Performance
Understand why feedback is so important
Learn how to demonstrate your appreciation and value for your team.
Improve how you deliver effective feedback
Discover how coaching skills and techniques will get the best out of people
Develop individuals and set meaningful goals.
Conquer challenging conversations.
Navigate and resolve conflicts.
4. Customer Service, Operations, Innovation and Change
Identify your customers and what makes them happy
Uncover common compliments and complaints to pinpoint areas needing improvement.
Detect bottlenecks, areas of waste, or other operational issues.
What is innovation and its potential for growth, productivity, efficiency, and profitability.
Learn how to manage change and resistance to change
5. Managing stress and building resilience
What is wellness?
Understanding the difference between Stress and Pressure
Cultivate a work/life balance and establish healthy habits.
Build resilience
Gain valuable insights on recognizing and managing personal triggers.
Develop self-control and the ability to self-regulate.
Developing self-control and the ability to self-regulate
Understand the pros and cons of perfectionism
HLearn strategies to support your team.
Create a personal plan for managing your own well-being.
6. Building your impact as a leader - planning for the future
Boost your leadership confidence.
Tackle imposter syndrome
Discover tools to bolster your impact and presence.
Improve team-wide communication.
Craft a comprehensive self-development plan for your future growth.
This workshop is also available for customization to suit the unique needs of groups from the same business, whether in-person or online.
