Hospitality Leadership &
Management Training Programmes
Hospitality is fast-paced, intense, stressful, and unpredictable. Stepping into your first management role in hospitality is tough and even experienced managers often need support and training to build confidence, motivate and manage people, prioritise and make important decisions, and handle high-pressure situations.
Our programmes are tailored to support experienced leaders and new managers in restaurants, hotels, pubs, and cafes.
Who We Work With
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Leaders and Founders building strong cultures and scaling businesses.
Develop your leadership style to inspire and motivate your team.
Increase emotional intelligence and self-awareness for more effective leadership.
Cultivate a purpose-driven culture based on shared values.
Innovate and lead with a clear strategic perspective.
Improve communication and strengthen interpersonal relationships.
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Managers (chefs and front-of-house) with practical management skills.
Build your confidence as a manager and overcome imposter syndrome.
Improve decision-making, accountability, time-management and prioritisation
Build trust and motivation including part-time and young staff.
Improve Communication and Empathy.
Give feedback, manage performance, and address issues or conflicts.
Develop resilience to handle stress and high-pressure situations for yourself and your team.
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Teams to build collaboration, communication, and commitment to shared goals.
Fun and engaging workshops designed to strengthen collaboration.
Align your team behind common goals and shared values.
Tools to break down silos and improve operational efficiency.
New communication techniques for better understanding across teams.
Strategies for building a positive, empathetic workplace culture.
Why Work With Us
Hospitality Expertise
We know the challenges of hospitality. From staff retention to managing high-pressure, fast-paced service, our training programmes are based on real-world experience and a deep understanding of the hospitality industry.
Tailored for your team
We don’t offer generic solutions. Every training programme is tailored to your business’s specific needs, team dynamics, and objectives. We take the time to understand your challenges and create actionable, impactful training
Practical and Interactive
Gain practical tools and techniques. Our workshops feature role-play, case studies, and group discussions. This hands-on approach ensures that your team can immediately apply what they learn, leading to tangible improvements.
How we Work
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Discover
We start by getting to know your business and your people, conducting interviews, focus groups, and surveys to understand your needs, challenges, and goals.
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Design
We design a fully bespoke learning and development programmes tailored to your team, ensuring every session is relevant and engaging.
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Deliver
Our facilitators run immersive, interactive and fun workshops in person, online, or hybrid. We know that not everyone enjoys traditional classroom learning so our delivery is a little bit different.
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Evaluate
We measure success through feedback from participants and performance assessment to ensure that our training delivers the outcomes you need.
Speak to us about Hospitality Training
We are based in Bristol and work with hospitality businesses across the South West, London, and the UK. Our training is available both in-person and virtually.
To discuss your hospitality training needs, call Polly at 07966 475195 or get in touch with us today.
Call Polly on 07966 475195