Season & Taste - Restaurant Leadership Training

Season & Taste is a group of restaurants in Bristol including Bravas, Gambas and Cargo Cantina.

I devised and delivered a leadership development workshop for a group of managers and the owners. We focussed particularly on developing a coaching style of management to get more out of employees. The workshop concluded with everyone building their own personal action plan to take their learnings from the workshops to apply to their day-to-day work.

Session 1: You
Welcome & Intros


• The difference between leadership & management


• Understand your own management and leadership style 


• Coaching Style of Management
Emotional Intelligence
What is Culture

Session 2 Your team
Employee Engagement

• Creating happy, strong, engaged motivated teams


• Community and why it matters


• How to get the best out of people


• Managing performance and giving feedback


• Handling Tough Conversations


Personal Action Plan


Beckford Group - Hospitality Management Training

The Beckford Group is a group of Bath and South West-based hospitality businesses. I designed and delivered a series of leadership workshops for the General Managers. The General Managers are responsible for six restaurant, pub, hotels in Somerset, Bath and Wiltshire (Beckford Canteen, Beckford Bottle Shop, Beckford Arms, The Talbot Inn etc). They lead the front-of-house and kitchen teams.

• Strengthen the leadership team

• Boost productivity

• Grow revenue and increase profitability

• Strengthen the brand/ stand out in the market place

• Improve employee engagement & wellbeing

Over two half-day face-to-face workshops we explored:

• The difference between leadership & management


• Understand your own management and leadership style 


• Emotional Intelligence


• Building leadership confidence

• Creating happy, strong, engaged motivated teams


• How to get the best out of people
How to boost retention


• How to give effective feedback


• Improving communication


• Managing stress and building resilience

The teams engaged in some positive discussions about their experiences of managing a team, their leadership style and confidence.

Baker Hospitality - Leadership Training

Baker Hospitality is a growing independent hospitality group based in Essex. The Sun Inn, Dedham opened in 2003, followed by Church Street Tavern in Colchester and most recently, The White Hart Inn on Mersea Island in 2022.

I created a blended programme of in-person and online leadership development workshops for the groups managers and assistant managers. Some of the participants had been in the business for many years but have been promoted as it has grown, others were relatively new to the business. None had had any formal management training previously and a priority was for them to get to know each other and improve communication and learning across the group.

Over 6 sessions we explored:

• Leadership Styles and approaches - what’s your leadership style. The difference between leadership & management

• Learn when to direct, delegate, and coach with ease and to adapt your approach as needed

• The emotionally intelligent manager

• Adult-to-adult management – building autonomy

• Situational leadership - adapting your style

• Tools for successful delegation

• The importance of culture - vision - purpose - values

• Building trust and empowering people using coaching skills

• Team engagement

• How to get the best out of people

• How to retain and develop people

• Managing performance and giving feedback

• How to handle difficult conversations

• Managing stress and building resilience

• improving work / life balance

• Dealing with change and things outside your control

• Learn how to have healthy boundaries and habits that build resilience in yourself and those around you.

• Create an action plan that will allow you to live and work sustainably and avoid burnout.

• Building your impact as a leader - planning for the future

• Lead others with confidence.

• Find out tools to boost your impact and presence.

• Increase self-awareness

• Create a self-development plan