Season & Taste - Restaurant Leadership Training
Leadership Development Programme and Management Training
Season & Taste is a group of restaurants in Bristol including Bravas, Gambas and Cargo Cantina.
I devised and delivered a leadership development workshop for a group of managers and the owners. We focussed particularly on developing a coaching style of management to get more out of employees. The workshop concluded with everyone building their own personal action plan to take their learnings from the workshops to apply to their day-to-day work.
Session 1: You Welcome & Intros
The difference between leadership & management
Understand your own management and leadership style
Coaching Style of Management Emotional Intelligence What is Culture
Session 2 Your team Employee Engagement
Creating happy, strong, engaged motivated teams
Community and why it matters
How to get the best out of people
Managing performance and giving feedback
Handling Tough Conversations
Personal Action Plan
Beckford Group - Hospitality Management Training
Leadership Development and Management Training
The Beckford Group is a group of Bath and South West-based hospitality businesses. I designed and delivered a series of leadership workshops for the General Managers. The General Managers are responsible for six restaurant, pub, hotels in Somerset, Bath and Wiltshire (Beckford Canteen, Beckford Bottle Shop, Beckford Arms, The Talbot Inn etc). They lead the front-of-house and kitchen teams.
Strengthen the leadership team
Boost productivity
Grow revenue and increase profitability
Strengthen the brand/ stand out in the market place
Improve employee engagement & wellbeing
Over two half-day face-to-face workshops we explored:
The difference between leadership & management
Understand your own management and leadership style
Emotional Intelligence
Building leadership confidence
Creating happy, strong, engaged motivated teams
How to get the best out of people How to boost retention
How to give effective feedback
Improving communication
Managing stress and building resilience
The teams engaged in some positive discussions about their experiences of managing a team, their leadership style and confidence.
Baker Hospitality - Leadership Training
Leadership Development and Management Training Programmes
Baker Hospitality is a growing independent hospitality group based in Essex. The Sun Inn, Dedham opened in 2003, followed by Church Street Tavern in Colchester and most recently, The White Hart Inn on Mersea Island in 2022.
I created a blended programme of in-person and online leadership development workshops for the groups managers and assistant managers. Some of the participants had been in the business for many years but have been promoted as it has grown, others were relatively new to the business. None had had any formal management training previously and a priority was for them to get to know each other and improve communication and learning across the group.
Over 6 sessions we explored:
Leadership Styles and approaches - what’s your leadership style. The difference between leadership & management
Learn when to direct, delegate, and coach with ease and to adapt your approach as needed
The emotionally intelligent manager
Adult-to-adult management – building autonomy
Situational leadership - adapting your style
Tools for successful delegation
The importance of culture - vision - purpose - values
Building trust and empowering people using coaching skills
Team engagement
How to get the best out of people
How to retain and develop people
Managing performance and giving feedback
How to handle difficult conversations
Managing stress and building resilience
improving work / life balance
Dealing with change and things outside your control
Learn how to have healthy boundaries and habits that build resilience in yourself and those around you.
Create an action plan that will allow you to live and work sustainably and avoid burnout.
Building your impact as a leader - planning for the future
Lead others with confidence.
Find out tools to boost your impact and presence.
Increase self-awareness
Create a self-development plan