Baker Hospitality is a growing independent hospitality group based in Essex. The Sun Inn, Dedham opened in 2003, followed by Church Street Tavern in Colchester and most recently, The White Hart Inn on Mersea Island in 2022.
I created a blended programme of in-person and online leadership development workshops for the groups managers and assistant managers. Some of the participants had been in the business for many years but have been promoted as it has grown, others were relatively new to the business. None had had any formal management training previously and a priority was for them to get to know each other and improve communication and learning across the group.
Over 6 sessions we explored:
Leadership Styles and approaches - what’s your leadership style. The difference between leadership & management
Learn when to direct, delegate, and coach with ease and to adapt your approach as needed
The emotionally intelligent manager
Adult-to-adult management – building autonomy
Situational leadership - adapting your style
Tools for successful delegation
The importance of culture - vision - purpose - values
Building trust and empowering people using coaching skills
Team engagement
How to get the best out of people
How to retain and develop people
Managing performance and giving feedback
How to handle difficult conversations
Managing stress and building resilience
improving work / life balance
Dealing with change and things outside your control
Learn how to have healthy boundaries and habits that build resilience in yourself and those around you.
Create an action plan that will allow you to live and work sustainably and avoid burnout.
Building your impact as a leader - planning for the future
Lead others with confidence.
Find out tools to boost your impact and presence.
Increase self-awareness
Create a self-development plan
