I was pleased to be invited by The Guardian newspaper to provide some tips on how to eliminate work stress by establishing healthy work/life boundaries for an article in their end of year Saturday magazine on positive New Year’s Resolutions. You can read all 15 tips on health, fitness, drinking and life from experts here: The Guardian 15 ways to change your life without trying all that hard
The end of the year and the festive break is a natural time to pause and reflect on the past year and consider the year ahead, both for you as an individual and for your business and team. This article explores the benefits of reflective goal setting for both our personal and business success and growth. Read on to find some useful prompts to reflect, grow self-awareness, and clarify your hopes, ambitions and plans for the year ahead.
Christmas is inevitably one of the busiest and most stressful periods for people at work and at home. We have tasks to complete tasks, objectives to achieve or just a sense that we need to get things done before the end of the year.
How do you manage stress and build resilience for you and your team? Here are my tips.
Employee Engagement matters because happy staff equal happy customers. It drives higher productivity and ultimately a more successful business. It boosts retention and reduces stress. Paying someone a competitive salary is not enough to ensure that they are engaged, loyal and committed to their job. So what can you do to build an engaged team?
New research from the Chartered Management Institute (CMI) has highlighted the impact that managers have on employee’s motivation, job satisfaction, and their desire to stay with an organisation. The report also found a strong link between managers who had received management training and more effective and successful organisations - so why is Management and Leadership Training Important.
Inspiring words from Dame Karen Jones, chair of both the Hawksmoor and Mowgli restaurant chains. At the Propel Hospitality Talent and Training Conference she spoke about how Hospitality is the lynch pin of society. We realised how much we missed it during lock down and that the holy grail of hospitality is: The power of the moment of human connection that keeps your customers coming back again and again.
Who Wants to Work in Hospitality? An important debate held at the 25th Abergavenny Food Festival in September to explore how we change the perception of careers in hospitality.
Chaired by Polly Robinson, Hospitality Leadership Coach with Chef Jeremy Lee, Quo Vadis; Restaurateur Pervin Todiwalla of Cafe Spice Namaste; Anthony Murphy of The Beefy Boys and UKHospitality.
Delivering feedback can feel daunting but regular feedback creates a virtuous circle of development and improvement. Creating a culture where feedback is a habit will strengthen relationships and boost retention. Here. are my 10 Tips for Giving Feedback.
People have a different relationship with work and how it fits their life and values and seek roles that are aligned with their personal values. This is fuelled by the number of vacancies in the job market, giving people plenty of options to change jobs if they are unsatisfied.
Business leaders I speak to in every sector, cite recruitment as the number one factor holding back their growth. So while it’s so hard to recruit, and the costs and time it takes to recruit and train new staff, how do you build a happy, committed and successful team who will stick with you through thick and thin?
Have you heard the old cliché: "People don’t quit a bad job, they quit a bad boss?"
There has never been a more important time for managers, to reflect on how they are as bosses, managers and leaders to create a positive environment and build a committed team.
Today we’re all under so much pressure at work and at home. Teams are short-staffed and having to work harder and longer, there’s only so long we can keep this up.
As a leader, it’s your role to create an environment that works for you and your team and you need to have an awareness of your team’s wellness.
In the recruitment crisis most sectors are facing today, it's more important than ever to remember the old adage:
People don’t quit a bad job. They quit a bad manager.
So how do you become the best boss you can be so that your team stick with you through thick and thin?
Personal and business success goes hand-in-hand with confidence. Confidence is the foundation of leadership - it’s the fuel that drives us forward. Leaders are role models - so their confidence is contagious, and unfortunately, so is lack of confidence. Here are my tips to build your confidence as a leader.
One of the most challenging things about becoming a manager is building the confidence to give effective feedback to your team. Delivering positive or negative feedback can feel daunting, you might not want to come across as soft and gushing or worry that the receiver won’t like you or that giving feedback may be pointless and unhelpful. But giving feedback is crucial to keeping your team on track, boosting quality and performance, to avoiding or repeating mistakes. So here are my tips on giving feedback.
Every sector I speak to at the moment from hospitality to tech, is finding it harder to recruit than ever before. So as a manager, how do you build a happy, committed and successful team who will stick with you through thick and thin? The short answer is, it’s not just about paying them more!
Think back to the most inspiring managers you’ve had in your life. How did it make you feel and how did it impact your commitment on the job or the subject?
I imagine the leaders you remember inspired and motivated you, you will have felt they listened to and valued and as a result, you felt more committed and focussed.
Now reflect on what kind of leader you are.
Whether you are setting up a start-up business, hussling a side project, or introducing a new brand or product range to an existing business, here are my 10 Top Tips - well 11 tips in fact, for launching a food & drink business - or any business in fact.
How do you manage stress and build resilience for yourself and your team?
How do you manage stress and build resilience for yourself and your team?
Is it time to review your purpose for the year ahead?
Happy customers start with happy start who are united by shared values and purpose.
So how do you built a team of committed, motivated and succesful people?
Fact: it does include paying more money….
We now have a roadmap for reopening after months of closure for pubs, restaurants across the UK. Now more than ever staying in regular contact with your customers will be key to a successful reopening in spring 2021. The most successful hospitality businesses that will emerge from the train wreck of lockdown, will be those who understand the emotional connection and use it to bond with their customers. Here are our top 10 tips for communicating with hour customers and rebuilding your hospitality busines.
Boom or Bust for restaurants in 2021?
If 2020 taught us anything, it’s that it’s impossible to predict the future, so the idea of making any predictions or looking at hospitality trends for 2021 seems like a foolish exercise. There are those who predict a boom in the hospitality sector in the second half of 2021. Yet, starting the new year in another full lockdown with expectations that it will last until spring, the hospitality industry faces enormous challenges in 2021.
Here are my predictions for UK restaurants, pubs and hospitality businesses in 2021.
If you have exciting news to share about your business, it can be easy to share it with people face-to-face, but translating that energy and confidence in a written press release can be harder.
2019 saw the extensive decline in the UK restaurant sector, as widely predicted rising costs, strong competition coupled with Brexit uncertainty led to weakening consumer demand and challenging times for the industry. But what does 2020 have in store for Uk restaurants?
Millennials make-up almost a quarter of the UK population so cracking this market is key to restaurant and pub operators’ success in 2020. Yet they are increasingly difficult to attract.
Here are some of our predictions for the UK restaurant trade in 2020.