Happy customers start with happy start who are united by shared values and purpose.

So how do you built a team of committed, motivated and succesful people?

Fact: it does include paying more money….

Creating a positive culture or community
A culture where people are brought together by shared values and a common purpose, creates buy-in and provides a focus. It inspires people to go above and beyond to offer the best customer experience.
Be an emotionally intelligent manager
People rarely quit a bad job, they quit a bad manager. Be a leader who is available, encouraging, empathetic, consistent, reliable calm, open-minded and self-aware and you will build a team that performs better and has higher job-satisfaction.
Give people a voice and scope for meaningful work
Invovle people in decision-making and change, listen to their opinions, , value their experience, check-in with them and show your appreciation regularly to build mutual trust and autonomy.
Give them the opportunity to grow
Most people say they would stay in a job longer if they had the opportunity to learn and grow. Support people in their personal development, let them take risks, give foward-looking feedback [feed-forward] and consider informal mentoring, not just formal training.
Remember the whole person
Create a supportive environment that respects people's home lives and encourages a healthy balance . Be flexible where possible, be aware of part-time workers other responsibilities (student's exams for example), Encourage people to set boundaries around breaks or routines to switch off at the end of a shift.

Ask yourself:

How committed are your team?
How strong is your culture or community?
How could develop more shared values & purpose?
Do you know when to lead and when to manage?
Do you listen to individual’s views? Do you ask for them?
Do you value their experience? Do you tell them?
Do you look after the whole person?
Do you set healthy boundaries to enable breaks during the day or so they can switch off when they go home?
How do you support their growth & development?

To explore more ideas about how to build a happy, motivated team who will stick by you when business is thriving and when times are challenging. . .

Stay & Thrive: Build a Strong Happy Team

January 16th, 10 - 11.30am

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How to build a happy hospitality team